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Juan Gonzalez

Creator. Executive. Adventurer.

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About Me

For over 20 years, I've helped companies, organizations, and institutions discover their purpose by centering their customers, communities, and constituents at the heart of their work. I am a passionate creator of dreams and leader of teams, consult and write about the business of technology, and love gaming and adventures.

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Featured Experience


Founder & Managing Partner


Established a capital management consulting firm advising technology startups and innovation incubators. Specializing in Software-as-a-Service and Managed Services for post-seed stage Series funding and scaling with an emphasis on client engagement, customer experience, and revenue retention.


Senior Vice President

Ipswitch, Carousel Industries

Served as Chief Customer Officer for leading information technology managed services providers. Supported and scaled a team of ~300 professionals across Success, Renewals, Account Management, Service Delivery, and Cloud practices. Drove a 14% uplift in retention over 2 quarters leading to sale.

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Senior Executive

Vista Equity

Senior Customer Experience Leader for the Vista Equity portfolio companies, driving client loyalty, delivering on experience, and defining success across go-to-market organizations. Supported the world's largest staffing software and hospitality platforms for enterprise, mid-market, and scaled digital.


Partner & Managing Director


Leader of the premier digital agency and communications firm serving non-profits, global corporations, government institutions, and political campaigns on the use of technology to amplify the impact of their missions. Advised heads of state and multinational organizations.


Chief Executive Officer

Play by Post

Creator of the world's oldest and largest online community of fantasy world writers, artists, and musicians, with over 80,000 members. Established technology company, partnered with venture capital, and transitioned from an advertising business to a subscription-based service.


International Operations Director


Devised and supported a post-dot com globally-distributed development strategy to drive thousands of international employees on assignment through expatriate operations. Leveraged subject matter expertise in immigration to empower one of the world's most successful experience marketing companies.

Education, Certification, & Others Works

Bachelor's Degree in History

Dartmouth College


Subject Matter Expert in Islam

George W. Bush Presidential Advisory Fellow

International Baccalaureate

International Baccalaureate Program


Magna cum laude

Higher Levels in History, Spanish Language, and Literature

Global Mobility Specialist

Organization Research Consultants

2005 - Present

Expatriation, Immigration, and International Operations for global multinational companies.

Intelligence Analyst

United States of America

2002 - Present

Contracting with the U.S. Department of Defense and U.S. Department of Homeland Security.

Skills & Proficiencies

Professional Skills

Organizational Management

Business operations and team leadership.

Customer Success

Thought leader and evangelist for recurring revenue.

Mergers and Acquisitions

Six profitable exits with 3-5x multiples each.


Fluent in Spanish

Native speaker and writer.

Proficient in Latin

Classical and ancient variants.

Conversational in Klingon

Navigate a starbase in style.

Selected Works

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Seven Stages of Scale

Article, 2022

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Humanizing Client Experience

Keynote, 2021

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Delivering on Success

Webinar, 2020

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Strategic Communications

Harvard Kennedy School, 2015

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crnTV: Customer Success

Interview, 2021

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ABC: Bitcoin and Cryptocurrency

Interview, 2014

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“Two words come to mind when I describe Juan's exceptional ability to lead and deliver - customer-obsessed and outcome-centric.”

Ruchira Dasgupta

The Oberoi Group

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“Juan is a high-performing strategy leader who successfully guided the transformation of our global organization online.”

Tiffany Leite

Project Aware Foundation

Connect with me

Juan Gonzalez

+1 617-334-5826

Read my Executive Bio here.

Download my Speaker Kit here.

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