Juan Gonzalez

Creator. Executive. Adventurer.

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About Me

For over 20 years, I've helped companies, organizations, and institutions discover their purpose by centering their customers, communities, and constituents at the heart of their work at scale. I am a passionate creator of dreams and leader of teams, consult and write about the business of technology, and love gaming and adventures.

Featured Experience

2021

Founder & Managing Partner

Aeternium

Established a capital management consulting firm advising technology startups and innovation incubators. Specializing in Software-as-a-Service and Managed Services for post-seed stage Series funding and scaling with an emphasis on client engagement, customer experience, and revenue retention.

2018

Senior Vice President

Ipswitch, Carousel Industries

Served as Chief Customer Officer for leading information technology managed services providers. Supported and scaled a team of ~300 professionals across Success, Renewals, Account Management, Service Delivery, and Cloud practices. Drove a 14% uplift in retention over 2 quarters leading to sale.

2015

Senior Executive

Vista Equity

Senior Customer Experience Leader for the Vista Equity portfolio companies, driving client loyalty, delivering on experience, and defining success across go-to-market organizations. Supported the world's largest staffing software and hospitality platforms for enterprise, mid-market, and scaled digital.

2010

Partner & Managing Director

EchoDitto

Leader of the premier digital agency and communications firm serving non-profits, global corporations, government institutions, and political campaigns on the use of technology to amplify the impact of their missions. Advised heads of state and multinational organizations.

2007

Chief Executive Officer

Play by Post

Creator of the world's oldest and largest online community of fantasy world writers, artists, and musicians, with over 80,000 members. Established technology company, partnered with venture capital, and transitioned from an advertising business to a subscription-based service.

2004

International Operations Director

Sapient

Devised and supported a post-dot com globally-distributed development strategy to drive thousands of international employees on assignment through expatriate operations. Leveraged subject matter expertise in immigration to empower one of the world's most successful experience marketing companies.

Education, Certification, & Others Works

Bachelor's Degree in History

Dartmouth College

2002

Subject Matter Expert in Islam

George W. Bush Presidential Advisory Fellow

International Baccalaureate

International Baccalaureate Program

1998

Magna cum laude

Higher Levels in History, Spanish Language, and Literature

Global Mobility Specialist

Organization Research Consultants

2005 - Present

Expatriation, Immigration, and International Operations for global multinational companies.

Intelligence Analyst

United States of America

2002 - Present

Contracting with the U.S. Department of Defense and U.S. Department of Homeland Security.

Skills & Proficiencies

Professional Skills

Organizational Management

Business operations and team leadership.

Customer Success

Thought leader and evangelist for recurring revenue.

Mergers and Acquisitions

Six profitable exits with 3-5x multiples each.

Languages

Fluent in Spanish

Native speaker and writer.

Proficient in Latin

Classical and ancient variants.

Conversational in Klingon

Navigate a starbase in style.

Selected Works

Seven Stages of Scale

Article, 2022

Humanizing Client Experience

Keynote, 2021

Delivering on Success

Webinar, 2020

Strategic Communications

Harvard Kennedy School, 2015

crnTV: Customer Success

Interview, 2021

ABC: Bitcoin and Cryptocurrency

Interview, 2014

“Two words come to mind when I describe Juan's exceptional ability to lead and deliver - customer-obsessed and outcome-centric.”

Ruchira Dasgupta

The Oberoi Group

“Juan is a high-performing strategy leader who successfully guided the transformation of our global organization online.”

Tiffany Leite

Project Aware Foundation

Connect with me

Juan Gonzalez

kaelon@kaelon.com

+1 617-334-5826

Kaelon.com


Read my Executive Bio here.

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